CALCULATION OF FEES AND OTHER CHARGES
Your rates are calculated based on the information given to us in the Online Quote Request Form/ Specifications given by you the customer. 13% HST is applied to all service invoices. Extra Charges will be applied to the following services; inside clean of Fridge and ovens, making beds, laundry. First time clean rates are always more than the cleans that come there after. see FAQ.
Registerd HST #71463 3294 RT0001
HEALTH AND SAFETY
Due to health and safety reasons, we are unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. We can recommend a company that is equipped to handle these situations. If we come into a home that requires this type of cleaning we will skip the affected rooms and discount the client accordingly. We do ask to be informed beforehand if this may be an issue.
Cancellations should be made within 24-48 hrs. or else $50.00 cancelation fee will apply. If a deposit was made it will be refunded.
100% SATISFACTION POLICY
If we missed any cleaning or there is something the client is not satisfied with we will come out and redo to the clients satisfaction.
All public Ontario holidays within the calendar year will be observed. Services will be provided at your request or adjusted to the total amount. If not holidays will be observed without changing the total cost shown above. For the Restaurant Industry we will work regular schedule except Christmas Day.
Cleaning service occurs between 9am- 5pm on your regularly scheduled day. Given that each home that we clean varies in the amount of time it takes to clean, we can not guarantee an exact arrival/ departure time.
There will generally be 1 – 2 Cleaning Techs assigned to your home after the First Time Clean. Given how scheduling works, we are unable to guarantee the same Cleaning Tech each visit.
ARRIVAL DAY/LATE ARRIVAL
Stewandy Cleaners Inc. makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.
ACCESS TO YOUR HOME
We will discuss arrangements of how to access your home before your first service. We recommend key place in a lock box on front and provide the office with the code for alarm system.
We accept all major credit cards, cheque, PayPal, E-transfers or online payment via our invoicing system. For longer service we offer the convenience of Auto-Pay through PayPal or Credit/ Debit Card/ via the invoicing system.
GETTING READY FOR THE CLEANING
Don’t “clean” before we arrive, but do “pick up” as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you. To avoid possible breakage we will not clean heavily cluttered areas (shelving, countertops, etc) unless other wise specified.
We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.
Gift Certificates are valid up to one year from the date issued. Gift Certificates are to be purchased via our website or in person. All Gift Certificates will be mailed out to the recipient. We will write the value amount on the Certificate, this should not be altered in any way.
It’s bound to happen sometimes. We do our best to prevent it and effective communication is very important.
1. Each incident is reviewed on a case by case basis. We cannot take responsibility for “booby traps”. Please remove unstable breakables to a place we do not clean (we do not clean inside cupboards, china cabinets or clear wet bar shelves).
2. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
3. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within seven days of discovery.
As owner of Stewandy Cleaners Inc. I take responsibility for my employees and their actions. Our policies are designed to help minimize risks. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.
Please do not hesitate to give me a call if you need further clarification on any of our policies. We clean all homes and businesses with as much care and respect as possible. If you notice something we can improve on, I seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life’s most expensive possession – your home and business.