We are committed to providing high quality and client-centered services/care to our clients to enable them to lead dignified and independent lives in the comfort and safety of their own homes. In consultation with the client and/or their family, their individual needs are carefully assessed, understood and met through the selective assignment of qualified, honorable and
compassionate PSWs/home care aids.
Our vision is to have a reputation for providing the highest standard of in-home care services by:
Earning and maintaining our clients’ satisfaction, trust and loyalty;
Keeping current on the home care industry’s best practices;
As a member of the CANSWA and the OPSWA I will comply with
the Code of Conduct that consist of six principles
Providing skilled PSWs and home care aids who have compassion and integrity and remain competent through regular, ongoing testing and training.
Services We Provide
Bathing and washing hair;
Basic skin care;
Grooming and dressing;
Toileting and incontinence care;
Transferring and positioning;
Feeding and special diets; and,
We help clients with certain key life tasks they need to manage in order to live independently at home including:
transportation for appointments, errands & shopping;
recreational activities & outings;
Our Companionship services provide non-medical, basic supervision to ensure a client’s
safety and well-being. Personal or hands-on care is not provided in this category. Some
activities Companions perform include:
providing friendship and emotional support
talking listening, sharing experiences;
playing games/cards, reading to clients;
helping to keep clients in contact with family, friends and the outside world;
providing transportation and escort assistant to medical
store and errands;
accompanying clients to recreational and/or social events;
teaching/performing meal planning, preparation and serving;
reminding client to take their medication; and, reminding client to start or finish their meals.
Our Respite services provide relief to primary Caregivers (e.g., a spouse, son, daughter,
friend or relative) a break from providing supportive and supervisory care to someone
who is dependent on their presence or assistance. Respite can be for a few hours or a few
days depending on the individual situation. It can be provided occasionally, or
periodically on a regular basis.
Respite will enable Caregivers to:
Deal with a crisis:
Take a planned, brief absence, such as a vacation;
Deal with their own medical issues (e.g., appointments, procedures);
Have an opportunity to rest, relax and catch up on sleep;
Spend quality time with friends and family; and,
Take time for themselves to exercise, shop, do personal care, and run errands.
Respite services, which we can provide to when Caregivers are absent include:
Assistance with personal care activities (e.g., oral care,
Mobility, and grooming);
Medication assistance (e.g., reminders, removing medications from blistopax);
Homemaking (e.g., cleaning, laundry);
Meal preparation and clean-up;
Help with exercises (e.g., range-of-motions exercises); and,
Promote well-being (take out for walks, conversation)
Friendly Reassurance provides regular contact with
Homebound people via telephone,
Digital means or in-home visits to assure their well-being and safety.
Generally, contact is
made by telephone and/or home visit based on the
individual client’s Service Plan. The
goals of friendly reassurance are to:
assure a client’s safety, well-being, comfort;
provide social interactions; and, provide companionship.
Live-In Care and 24-Hour Care
Live-In Care and 24-Hour Care are provided to individuals who cannot be left alone at any
time. Often, these people are housebound. Support is provided 24-hours a day, 7-days a
week, 365 days per year. Live-In support offers an alternative to Assisted Living Care where
services are provided in a facility setting. Generally, people who require Live-In Care, have
Temporary health conditions, which will improve in time (e.g., Traumatic Brain, Injury)
Chronic conditions, which require increasing support with age
Deterioration of condition (e.g., Multiple Sclerosis);
Terminal conditions, which result from injury or illnesses and will not improve (e.g. Cancer).
The PSW - Homecare Aide assigned provide personal, social and domestic care and supervision at a level, which is appropriate to the individual client.
Transportation services are offered to eligible clients using agency, private and client owned vehicles, providing the transportation services are specified in the Care Plan and
other specific criteria are met. Before any transportation services are approved, you are
required to read, accept and sign the Agency’s Transportation Liability Waiver form, which
absolves our PSW - Homecare Aide or any Agency Representative from all claims,
which may arise from operating a Motor Vehicle, in which you are riding.