Yes. In order to bring your space up to our standards, the first cleaning will take longer than the following visits so that we can give your space the deep cleaning it deserves. Homes that have not been cleaned in a while or homes with shedding pets will take longer to clean as well.
We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning, you are given a 24-hour period to contact us and have that particular area re-cleaned at no cost to you.
A note will also be made on your file so that we know to pay particular attention to the issue next time around.
All payment is easily done online, we’ll have you set up payment through our credit card processing system – a fully encrypted third party app. This is done at the time of booking. Clients can then change the card on file, add a tip, and receive paid invoices digitally after the cleanings are complete. While initial cleanings require a deposit, subsequent cleanings do not.
In order to prevent a last-minute cancellation, we send out a reminder email prior to your service and require a 48-hour notice for cancellation – voicemail or email is acceptable and all messages are time stamped for accuracy. A $50 cancellation charge will apply if notice is not received before this deadline. If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, a 50% lockout fee is charged. Our staff rely on the work we provide to them and we must always respect their time. We thank you for your understanding in this matter.