Question 1

Will the initial cleaning be longer than the ones that follow?

Accepted Answer

Yes. In order to bring your space up to our standards, the first cleaning will take longer than the following visits so that we can give your space the deep cleaning it deserves.  Homes that have not been cleaned in a while or homes with shedding pets will take longer to clean as well.

Question 2

What is your guarantee?

Accepted Answer

We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning, you are given a 24-hour period to contact us and have that particular area re-cleaned at no cost to you.   A note will also be made on your file so that we know to pay particular attention to the issue next time around.

Question 3

How does payment work?

Accepted Answer

All payment is easily done online, we’ll have you set up payment through our credit card processing system – a fully encrypted third party app. This is done at the time of booking. Clients can then change the card on file, add a tip, and receive paid invoices digitally after the cleanings are complete. While initial cleanings require a deposit, subsequent cleanings do not.

Question 4

Is HST charged?

Accepted Answer

Yes, 13% HST will be added to your invoice, applicable for all of our services and products. Registerd HST #71463 3294 RT0001

Question 5

What if I need to cancel an appointment?

Accepted Answer

In order to prevent a last-minute cancellation, we send out a reminder email prior to your service and require a 48-hour notice for cancellation - voicemail or email is acceptable and all messages are time stamped for accuracy.  A $50 cancellation charge will apply if notice is not received before this deadline.  If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, a 50% lockout fee is charged.  Our staff rely on the work we provide to them and we must always respect their time.  We thank you for your understanding in this matter.

Question 6

Are you bonded and insured?

Accepted Answer

Yes we proudly are.

Call us: 1-647-992-1756

jackie@careforcleaning.ca

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Copyright © 2018 Stewandy Cleaners Inc. All Rights Reserved. | Hand Crafted by Be of Good Comfort Design Agency | Edited by Burrell Website Designing

Call us: 1-647-992-1756

jackie@careforcleaning.ca

FREQENTLY ASKED QUESTIONES

Navigation

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Contact Information

Click award for more information.

Copyright © 2018 Stewandy Cleaners Inc. All Rights Reserved. | Hand Crafted by Be of Good Comfort Design Agency | Edited by Burrell Website Designing

Click award for
more information.