In order to prevent a last-minute cancellation, we send out a reminder email prior to your service and require a 48-hour notice for cancellation – voicemail or email is acceptable and all messages are time stamped for accuracy. A $50 cancellation charge will apply if notice is not received before this deadline. If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, a 50% lockout fee is charged. Our staff rely on the work we provide to them and we must always respect their time. We thank you for your understanding in this matter.